
Change is inevitable, but it rarely arrives quietly. It often comes like a sudden gust of wind - unsettling and impossible to ignore. Whether it’s a shift in workplace policies, a new direction for your team, or even political changes, adjusting to change can feel deeply personal - and at times, contentious. What makes navigating change even more complex is the assumptions we make about how others feel.
It's human nature to project our feelings onto others, especially during times of uncertainty.
We project onto others, often unconsciously, as a defense mechanism. While it may be human nature to do so, when protection turns to projection it can negatively impact relationships. Assuming that someone else shares your perspective - or even understands your reaction - can lead to misunderstandings and missed opportunities for connection.
For example, a new workplace policy might seem like a hindrance to you, while your colleague sees it as an exciting opportunity. Political shifts that leave one person anxious could inspire hope in another. In these moments, what matters most is pausing to understand the emotions behind the surface, rather than letting assumptions take the lead.
What Listening Teaches Us
One of the most powerful tools we have during periods of change is active listening. Try asking questions like:
“How do you feel about this?”
“What’s been on your mind since this change was announced?”
“How can I support you through this transition?”
After you ask these questions, then listen, withhold judgement, reflect back what you hear, clarify anything that is unclear, and summarize. These questions open doors to empathy and understanding. They also help build trust and foster collaboration, even when perspectives differ.
Adjusting When You Disagree
Disagreement doesn’t mean disconnection. In fact, some of the most meaningful growth comes from engaging with people who see the world differently. Rather than trying to "win" the conversation, focus on finding shared goals. If a change feels uncomfortable, work together to explore creative ways to adapt.
Bringing This to the Bigger Picture
On a broader scale, societal or political change often stirs strong emotions. During these times, it’s tempting to draw lines between “us” and “them.”
But real progress happens when we look beyond these divides and embrace the complexity of diverse perspectives.
Instead of making assumptions about how someone feels about the latest headline or policy shift, consider this: what can you learn from their perspective? What insights might help you see the situation more clearly, or even navigate your own feelings more effectively?
Change Is a Team Sport
At its core, change is about resilience and adaptability - not just individually, but collectively. Whether at work or in our communities, the way we respond to change shapes the culture we create. By letting go of assumptions and listening with intention, we can build environments where everyone feels seen, valued, and ready to move forward together.
Taking Action
To help you navigate change more effectively, consider these actions for yourself and your team:
Personal actions:
If you feel yourself disagreeing with a change, take a moment to ask yourself: Why does this change feel challenging to me? What assumptions might I be making? Consider journaling your answers.
Lead by example, reinforce cohesion by highlighting positive behaviors, like collaboration or resilience, during the change.
Set boundaries to avoid burnout during periods of uncertainty. For example, turning off your phone at 7pm or turning on music as background noise while cooking dinner.
Team or group actions:
Host an informal check in with others to see how they are feeling about the change. Use open-ended questions like, "what opportunities do you see coming from this situation?" or "what concerns are you facing right now?"
Seek common ground by collaborating to develop a plan forward to navigate the change while focusing on common goals/objectives.
Encourage self-care practices during transitions by suggesting taking breaks, engaging in mindful activities, or seeking support from others.
The Path Forward
Remember, the way we respond to change not only defines us but also shapes the world we’re building together.
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